Orders will be shipped within 7-10 business days of order placement and shipped USPS First Class Mail. Including delivery time, expect orders to arrive at your door in approximately 2 weeks (though usually orders are sent within a few days, and you will get your items much sooner). If you have a time crunch, email us and we will do our best to accommodate you. Alternative shipping methods are available upon request.
If you are not completely delighted with your purchase, return the item in its original, unworn condition within 30 days for store credit, less shipping costs. Please contact us at firstname.lastname@example.org for return authorization.
We will repair items purchased through carolynkeys.com free of charge within 6 months of purchase. After that time, we are happy to repair your items for a service charge. Please note that we are not responsible for shipping charges on repair items. Please contact us first for repair authorization at email@example.com.
And if you ever lose an earring, we are happy make a replacement to match your single earring. The cost will be half of a complete pair. Simply email us to make this special request.