FAQ

Shipping

Every piece of jewelry is made to order. Sometimes we have pieces in stock and we can ship immediately, but other times they need to be custom made for you. Most orders will be shipped within 3-5 business days of order placement and shipped USPS First Class Mail.  Including delivery time, expect orders to arrive at your door in approximately 1-2 weeks.  If your item has a longer lead time for some reason, we will notify you by email. If you have a time crunch, email us and we will do our best to accommodate you. 

Returns

If you are not completely delighted with your purchase, return the item in its original, unworn condition within 30 days for store credit, less shipping costs. Please contact us at info@carolynkeys.com for return authorization.

Repairs

We will repair items purchased through carolynkeys.com free of charge within 6 months of purchase.  After that time, we are happy to repair your items for a service charge. Please note that we are not responsible for shipping charges on repair items. Please contact us first for repair authorization at info@carolynkeys.com.

And if you ever lose an earring, we are happy make a replacement to match your single earring.  The cost will be half of a complete pair. Simply email us to make this special request.